Customer Experience
Customer Experience Specialist
Represent client brands with empathy, sound judgment, and consistent follow-through across customer channels.
- Department
- Customer Experience
- Location
- Addis Ababa, Ethiopia
- Work mode
- On-site
- Employment
- Full-time
01
About the role
You will support customers on behalf of international clients through written and voice channels, resolving routine needs and escalating sensitive cases with useful context.
You will be part of a managed team with clear playbooks, coaching, quality reviews, and room to grow into specialist or leadership paths.
02
What you will do
- Respond to customer questions accurately across assigned support channels.
- Follow client procedures while using good judgment in unfamiliar situations.
- Document interactions and escalate issues with complete, useful context.
- Participate in coaching, quality reviews, and knowledge-base improvements.
- Identify recurring customer friction and share actionable observations.
03
What you bring
- Excellent written and spoken English with attentive listening skills.
- A calm, empathetic approach to customer conversations and problem solving.
- Strong reliability, attention to detail, and comfort learning new systems.
- Availability to work schedules aligned with assigned client coverage.
04
Good to have
- Previous experience in customer support, hospitality, sales, or service operations.
- Additional language skills relevant to European or Middle Eastern customers.